Refund

How to Initiate a Return

Email support@28stories.com from your registered email address, or WhatsApp +91 9032092828 within 7 days of receipt.
Use the subject line: RETURNS
Wait for written approval. You will receive packing and dispatch instructions once your request is reviewed. Do not send items before receiving written approval — unapproved returns will not be accepted.

Return Window

Raise a return or exchange request within 7 days from the date of delivery. Requests received after this period are not eligible.

Clothing sent without prior written approval will not be accepted.
Once approved, exchanges are processed within 5–6 working days.

Return Eligibility

Unused, unworn, unwashed and in original condition.
All tags, labels, hygiene stickers (where applicable) and packaging intact.
Free from stains, perfume, makeup marks, damage or alterations.
Items that do not meet these conditions may be rejected after inspection.
We only refund in store credits

Quality Inspection

All returned products undergo a quality check on arrival at our warehouse. If an item does not pass inspection, the request may be declined and the product shipped back to you.

Store Credit & Exchanges

Store credit only — no refunds to the original payment method

Once your return is approved, the value of the returned item is issued as store credit, or an exchange is processed subject to availability.

Full amount issued as store credit, valid one year from the date of issue.
Redeemable only on www.28stories.com; cannot be exchanged for cash.
No bank details required. Credit is issued once the item is received at our warehouse.
Exchanging for a lower-value item: the difference is issued as store credit, not a bank transfer.
Expired credit cannot be reinstated.
Shipping charges are non-refundable under all circumstances.

Non-Returnable Items

Products purchased during sale events or promotional offers.
Items marked Final Sale or Non-Returnable.
Gift cards, accessories and complimentary promotional items.
Exception: items received damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

Report within 48 hours of delivery

Every order is inspected before dispatch. In the unlikely event something is wrong, notify Customer Support within 48 hours of delivery.

Share your order number, clear photographs and an unboxing video of the package.
Claims raised after 48 hours may not be accepted.
If approved, return shipping is borne by 28STORIES.

Return Shipping

For damaged, defective or incorrect products, 28STORIES covers return shipping. For all other eligible returns or exchanges, return shipping charges may be deducted from the store credit or communicated at the time of approval.

Exchange Policy

Exchanges are subject to product availability. If the requested size or style is unavailable, the value of the returned item is issued as store credit.

Cancellation Policy

Orders can be cancelled only before they are dispatched from our warehouse. Once shipped, an order cannot be cancelled and is governed by this Return & Exchange Policy.