Shipping policy
Shipping Policy
Domestic Delivery
Standard Free 7-14 working days
Express NA
Next Day NA
Same Day Under 1 working day — select pincodes only
We deliver to most pincodes across India. To confirm availability at your pincode before placing an order, call us email us support28ST@gmail.com
Order Processing
All orders are processed within 1-3 business days after your purchase has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
We aim to deliver all domestic orders within 14 days from the date of purchase. Delivery timelines may vary depending on your location, courier service availability, and unforeseen circumstances beyond our control.
All timelines are in working days from the date of dispatch — not from the date of order placement.
Some products carry extended timelines. Please check the Shipping tab on the individual product page for accurate delivery information.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation via email or SMS along with a tracking link, allowing you to monitor your shipment in real time. We are unable to ship to multiple addresses within a single order. Please place separate orders for each delivery address.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. Shipping charges are non-refundable under all circumstances.
Delivery Attempts
Our courier partners will make multiple delivery attempts before returning thepackage to us. If a delivery cannot be completed due to an incorrect address, the recipient being unavailable, refusal to accept the order, or repeated unsuccessful delivery attempts, the shipment may be returned to our warehouse. Any additional shipping charges for re-dispatch, if applicable, will be borne by the customer.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to weather conditions, public holidays, natural calamities, courier disruptions, or other unforeseen events.In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order. 28STORIES will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses. Any additional shipping charges incurred for re-delivery may be borne by the customer.
Undelivered or Returned Orders
If an order is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, our Customer Support team will contact you to arrange re-shipment. Additional shipping charges may apply.
Contact Us
If you have any questions regarding your order or shipment, please contact us at support@28stories.com. Our team will be happy to assist you.
28STORIES reserves the right to update or modify this Shipping Policy at any time without prior notice.